Undoing osTicket’s staff alert email change in 1.9.5

I’ve unpleasantly noticed that osTicket 1.9.5(.1) changed functionality and is now sending staff alert emails from the department email (if one is set). Old behaviour was to sent these alerts from the (configured) alerts email address. Some may prefer the new way better (this is most likely why it got …

Alert via SMS on power failure and hibernate the system

When using a system to host your important (or critical) operations, being able to get informed of issues while you’re away is a very handy function. Email is good for notifications, but it isn’t always fast enough (and constant checks drain battery power).

SMS on the other hand, is an almost instant alert method and although length-limited, should do the job just fine for those very important, must have alerts. For this setup you will need…